Bird of Paradise

Delivery & Returns

Every piece travels from our atelier in Bali to your door — here is how the journey works.

Delivery

Every Bird of Paradise piece is handcrafted in Bali, Indonesia — and that is where your order begins its journey.

Preparation

Because our garments are made by hand in small numbers, please allow 3–5 business days for your order to be prepared before it ships.

Shipping

We ship worldwide with FedEx and UPS. Shipping is charged at a flat rate by region, displayed at checkout. A tracking number is emailed to you as soon as your parcel leaves Bali.

Delivery times

Once shipped, delivery typically takes:

Europe & United States 7–10 business days
Rest of the world 7–14 business days, depending on destination

These are estimates; customs processing in your country can occasionally add a few days.

Customs duties & taxes

Orders ship from Indonesia. Your country may apply import duties or taxes when the parcel arrives. These charges are set by your local customs authority, are not included in our prices or shipping rates, and are the responsibility of the customer. If you are unsure what applies in your country, your local customs office can advise before you order.

Returns

We want you to love your piece. If it isn't right, you may return it within 14 days of delivery.

Conditions

  • Items must be unworn, unwashed and in their original condition, with all tags attached.
  • Custom-made and made-to-measure pieces are final sale and cannot be returned.
  • Return shipping to Bali is arranged and paid by the customer. We recommend a tracked service — we cannot be responsible for returns lost in transit.

How to return

  1. Contact us within 14 days of delivery with your order number and the item you wish to return.
  2. We will confirm the return and share the address of our Bali atelier.
  3. Once your return arrives and is inspected, your refund is issued to your original payment method. Please allow 5–10 business days for it to appear, depending on your bank.

Damaged or incorrect items

If your order arrives damaged or is not what you ordered, contact us within 7 days of delivery with photos. We will make it right — at no cost to you.

Exchanges

For a different size or colour, the fastest path is to return your item for a refund and place a new order — handmade pieces sell through quickly, and this guarantees you the piece you want.